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Frequently Asked Questions

How do I qualify for free freight?

We prepay freight on all stock orders over $750, shipped ground to one location anywhere in the continental United States. Some specialty items have freight built in to the price.

Who pays the freight if my order is shipped from more than one location (due to insufficient inventory in one location)?

We do. We prepay freight on all stock orders over $750, even when you split an order between warehouses. You are responsible for freight charges on orders under $750.

I've forgotten my password

Utilize the forgot password function on the the login page, or call us directly for assistant at 800-322-0042.

Who pays the freight when I choose "Ship & Backorder"?

We do. We prepay freight on all stock orders over $750, even when there is a backorder". You are responsible for freight charges on all shipments of orders under $750. Note that we are often able to complete the backorder within 48 hours and ship your order complete.

Do you own your own trucks?

No. We have established national contracts with a network of independent freight companies, including Yellow, New Century and USF. What's more, because of our high volume and 30 year shipping relationships, we have real clout with many carriers.

How much do you charge for shipping?

Freight charges are calculated by the weight. Weights are listed when you make a product selection in the catalog and on-line. -- Most shipments under 100lbs. are handled by UPS and priced by zones. -- Our five warehouses help minimize freight costs by shipping whenever possible from a location near you. -- Common carrier shipments are routed via truckers with the most reliable service at the most competitive rates available. Our customers are also welcome to arrange delivery, via a preferred trucker, whenever orders are sent third party or freight collect.

How long will it take for my order to ship?

We ship items in stock within 24 hours.

What is a typical transit time order?

We can reach over 95% of the nation within 1-2 days at standard rates.

How late can I place a stock order to ship the same day?

For Telephone Orders: When telephone orders are received by 2:30 PM EST, we guarantee shipment the same day. When same-day shipment is required, customers must note “Must Ship Today” on the order.

For Fax Orders: Fax orders must also be received by 2:30 PM EST. To guarantee shipment the same day, however, they must also be accompanied by a telephone call to alert customer service of the need to ship the same day.

For On-Line Orders: Orders placed at on-line must be received by 2:30 PM at the appropriate Warehouse (Eastern Time for Atlanta & Boston, Central Time for Dallas and Cedar Rapids, and Pacific Time for Reno). Again, when same-day shipment is required, customer most note “Must Ship Today” on their web order.

What is your product return policy?

Call us at 1-800-322-0042 or email us at to notify us of your intent to return stock items within 30 days. We will give you a return authorization number. Any item returned without advance authorization will be refused. We will replace any stock or made to order items returned for quality reasons at no additional charge if we’re notified within 30 days, and we have verification that the quality issue exists. We charge a 15% restocking fee for stock items returned for reasons other than quality. Returns are not accepted on non-stock items for reasons other than quality.